My Nectar Health Ltd. (trading as Nectar Health) (formerly Gutify Ltd. / Gutify Health) is a hyper-personalised set of dynamic algorithms based on nutrition and other non-invasive solutions, to recommend functional foods for optimal health.
Nectar Health (formerly Gutify Health) is committed to respecting and safeguarding your privacy and the security of your personal information in compliance with the New Zealand Privacy Act 1993.
Who is responsible for your personal information?
Why do we collect your personal information?
When you choose to register an account for our Services (an Account), use our Services, or otherwise contact us, we will ask you for some personal information about you, and sometimes some optional information about your use of our Services.
The main purposes for which we use your personal information are:
If you do not provide us with the information we request, we may not be able to fulfil the applicable purposes of collection as described above, such as to supply our Services to you, or respond to your requests or enquiries, or tailor our website, or Services in the most beneficial way.
What legal grounds apply for processing your information?
We will only process your personal information where we have a legal basis to do so. The corresponding legal grounds for the processing of personal information for the above purposes are:
How we collect your personal information
You can share your personal information with us in a number of ways, for instance by:
The personal information we process
By using our Services, you leave certain data with us or our service providers or agents, which may include personal information. We only store and use personal information that are provided directly by you or which are clearly provided to us for processing purposes as mentioned above or as mentioned when you provide us with personal information. We will not use the personal information for any other purposes unless you have given your prior consent. The following categories of personal information may be processed by us:
How do we share your personal information?
We may share your personal information with third party service providers or agents (called ‘processors’) to perform certain processing activities on our behalf, such as parties involved in executing a purchase agreement (such as payment service providers and parcel delivery services). We will not sell, rent, lease, or provide your personal information to third parties allowing them to use your personal information for their own purposes. We use third party service providers for website hosting, and for third party advertising and for consumer database management.
When we pass on, transfer or share your personal information in this way, we take steps to ensure it is treated in the same way that we would treat it, and that an adequate level of protection is in place in accordance with relevant privacy and data protection laws.
We may sell (whole or part of) our business to another company. Where such business relates to our Services, such transfer of ownership may include the transfer of your personal information to the new owner.
Furthermore, we will release your personal information if so required by law, where necessary for preventing or combating fraud, where necessary for dispute resolution, or for any other pressing legitimate need which under the circumstances must outweigh your privacy interests, which may include the security of our business and the safety of our staff.
We may post user feedback on the Services from time to time. If you make any comments on a blog, social media or forum associated with the Service, you should be aware that any information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the information you choose to submit in these blogs and forums.
Creation of Aggregated Data
If you decide at any time that you no longer wish to accept cookies from our Services for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information. If you do not accept cookies, however, you may not be able to use all portions of the Services or all functionality of the Services. If you have any questions about how to disable or modify cookies, please let us know at the contact information provided below.
We use the Lucky Orange analytics system to help improve usability and the customer experience. One important distinction of Lucky Orange is that it does not allow the transmission of sensitive data to our servers. Their goal is to give us the insight needed to properly analyze our visitors' behaviors without the need for ever sending or storing sensitive information.
Lucky Orange may record mouse clicks, mouse movements and scrolling activity. Lucky Orange may record keystroke information that you voluntarily enter on this website. Processing your personal data helps us to identify what is working and what is not on our website. For example, it helps us identify if the way we are communicating is engaging or not, and how we can organize the structure of the website better. Our team is benefiting from the processing of your personal data, and they are directly acting on the website. By processing your personal data, you can profit from a website which is getting better and better.
Without the data, we would not be able to provide you the service we are currently offering to you. Your data will be used only to improve the user experience on our website and help you find the information you are looking for.
Lucky Orange is processing the following personal data:
We would like to send you information about our Services that may interest you, based on your order history and onsite behavior, by means of, e.g., e-mail or other communication channels, but we will only do so if you specifically consent to receive such communications from us. We shall also contact you on messaging apps such as WhatsApp, Signal, Telegram or Messenger run our discovery and follow up call on platforms such as Zoom, Skype, Teams. You shall be free to advise which communication channel you like best, and we will do our best to follow your wishes.
You will always have the opportunity to unsubscribe from any further communication from us with respect to our Services by clicking the unsubscribe option on the footer of the emails sent by us or, if this service is available, by accessing your profile online and changing your communication preferences.
How do we protect your information?
We protect your personal information with a variety of security measures. This may include, but are not limited to, using secure registration forms, encryption of data, and restricting access to your personal information.
What are the retention periods?
Our Services are not directed to children below 18 years old. Data subjects under the age of 18 are not eligible to use our Services.
Each commercial communication you receive offers the option to unsubscribe from receiving further commercial communications (i.e., object to this use of your personal information). We will try to comply with your unsubscribe request as soon as reasonably practicable and in accordance with the requirements under law. Please note that if you unsubscribe from commercial communications, we may still send you important administrative messages, from which you cannot unsubscribe.
Requests for access to and correction of your personal information.
You may request details of the personal information we hold about you, by contacting us on the details provided below.
No fee will be charged for making the request. However, we may charge a fee for the provision of this information to cover administrative costs. We will inform you of any fee at the time a request is made.
In general, we will allow access to the personal information we hold about you, however, we may deny access to you to the extent that:
Should we deny you access to any personal information following an access request we will provide you with a reason for the denial.
If you are aware that any of your personal information is inaccurate, incomplete or out of date following an access request, or because your circumstances have changed, please inform us so that we can update our records.
In your request, please make clear what personal information you would like to have changed, whether you would like to have your personal information suppressed from our database. For your protection, we may only implement requests with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
We will correct any incorrect personal information and will not refuse to make a correction without providing you with a reason for the refusal. However, if we do refuse to make a correction, we will take reasonable steps to place with the disputed information a statement from you claiming that the disputed information in your opinion is not accurate, complete or up-to-date.
Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the personal information provided until after the completion of such purchase or promotion).
Role of data protection authorities
If you have any complaints about the way we process your personal information, we are glad to help you out. Nevertheless, you have the right to lodge a complaint with the Office of the Privacy Commissioner, which can be reached here: www.privacy.org.nz.
Contact and company details
Please send us your questions and comments about privacy to firstname.lastname@example.org.
Subscribing to our mailing lists
We use a variety of external platforms to communicate with you. You have the option to subscribe to our mailing list and receive our newletters, updates and more. You would have to provide your consent to be notified of such. The third party email platform we use for to share insights is Mailchimp.
Mailchimp uses email tracking. Email tracking tells us when you opened an email and what links you clicked on. We use this information to improve our communications, and include general information such as open and click-through rates to inform communications planning and reporting.
You are free to unsubscribe to these newsletters and insights at any time by emailing email@example.com.
Last Updated: September 16th 2021